Versand

Shipping Policy

This policy explains how and when Nustora ships orders. It applies to every order placed on nustora.com.

Where we ship

We ship worldwide. A small number of destinations are excluded where our carriers do not deliver reliably; if your country is not available at checkout, that is why.

Shipping rates

Orders of $40 or more ship free. Orders under $40 are charged a flat $6, regardless of how many items are in the order. The rate shown at checkout is the rate you pay — there are no per-item surcharges and no handling fees added later.

Processing time

Orders are processed within 1–3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed at weekends begin processing on the next business day.

Delivery time

Once dispatched, standard delivery takes 7–15 business days depending on your destination. Total time from order to delivery is therefore typically 8–18 business days.

These are estimates, not guarantees. Delivery can take longer during peak periods, or because of customs processing, carrier delays, severe weather or incorrect address details.

Tracking

You will receive a shipping confirmation email containing a tracking number as soon as your order leaves our warehouse. Tracking information typically becomes active within 24 hours of dispatch. You can check your tracking number at any time on our Track Order page.

It is normal for tracking to show no movement for several days during international transit, particularly while a parcel transfers between carriers. If there is no update for more than 10 days, contact us and we will investigate with the carrier.

Split shipments

Orders containing multiple items may be dispatched in separate parcels arriving on different dates, at no additional cost to you. Where this happens you will receive a tracking number for each parcel.

Customs, duties and import taxes

Orders shipped outside our dispatch region may be subject to import duties, taxes or customs clearance fees levied by the destination country. These charges are set by your local authorities and are not included in the price you pay us. Where such charges apply, they are your responsibility as the importer of record.

We cannot predict these charges or tell you in advance what they will be. Please check with your local customs office if you are unsure.

Incorrect addresses

Please check your delivery address carefully before completing checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; a further shipping charge may apply.

If you spot a mistake, contact us immediately. We can usually correct an address if the order has not yet been dispatched — normally within 12 hours of ordering.

Lost or damaged parcels

If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us within 30 days of the delivery date and we will resolve it — either by replacing the order or refunding you in full.

Questions

Our support team is available through our contact page and usually replies within a few hours.