Widerrufsrecht

Refund & Returns Policy

We want you to be happy with what you ordered. If you are not, this policy explains how to return it and get your money back.

Our 30-day guarantee

You have 30 days from the date your order is delivered to request a return for any reason. You do not need to justify your decision.

Condition of returned items

To be eligible for a refund, an item must be in the condition you received it — unused or lightly tried, with any tags attached and in its original packaging where practical. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and function of the item.

Items that cannot be returned

For hygiene, safety or legal reasons, we cannot accept returns of:

• Personal care, grooming and cosmetic items once opened or used
• Underwear, swimwear and pierced jewellery once the hygiene seal is broken
• Perishable goods
• Items made or personalised to your specification
• Gift cards

This does not affect your rights where an item arrives faulty, damaged or not as described.

How to start a return

Contact us through our contact page with your order number and, where relevant, a photo of the item. We will confirm whether the item qualifies and send you return instructions.

Please do not send anything back before contacting us. Items returned without prior agreement may not be refundable, and we cannot process a return we cannot identify.

Return shipping costs

If the item is faulty, damaged, incorrect or not as described, we pay the return shipping.

If you are returning an item because you changed your mind, the return shipping cost is yours. We will tell you the most economical method when we send return instructions.

Refunds

Once your return arrives and has been inspected, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to show the funds.

Refunds include the price you paid for the returned item. Where you return an entire order, we also refund any shipping you paid. Where you return part of an order, original shipping is not refunded.

If a return brings your order total below the free-shipping threshold or below a volume-discount tier, the refund is calculated on the amount you actually paid after those discounts were applied.

Faulty, damaged or incorrect items

Inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 30 days of delivery with a photo, and we will replace it or refund you in full — including shipping. You will not normally be asked to return a damaged item at your own cost.

Cancelling before dispatch

You can cancel an order at no cost as long as it has not yet been dispatched — usually within 12 hours of ordering. Contact us as soon as possible. Once an order has shipped, the return process above applies instead.

Exchanges

The fastest way to get a different item or size is to return the original for a refund and place a new order.

Statutory rights

Nothing in this policy affects the rights you have under the consumer protection laws of your country of residence, including any statutory cancellation or withdrawal period. Where local law gives you stronger rights than this policy, those rights apply.

Contact

Questions about a return? Reach us through our contact page. Our team is available 24/7 and usually replies within a few hours.